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According to Italian Law (D. Lgs. n° 185/99):
Each purchase made on our website, as any shopping on distance (e.g. by phone or by e-mail), are protected by Italian Law (D. Lgs. n° 185, 1999 may 22nd), that guarantees the buyer to be allowed to refuse the purchased products at some conditions..
The buyer is allowed to refuse the products within a period of 10 working days from consignment of goods, simply returning the goods to the dealer, without any penalty, fine or justification. The dealer will pay back the purchase amount.
Exceptions:
Refuse right is allowed only to persone fisiche, acting outside their profession. Purchases made by dealers or firms are not protected by refuse right.
Also following kinds of products are not protected by refuse right:
a) audio-visual goods, softwares, magnetic cards or chip cards issued or traded by I TRE RIONI STORE in a package, if they have been unwrapped;
a) b books, reviews, magazines.
How to claim:
Please send within a period of 10 working days from consignment of goods a written communication to I TRE RIONI STORE, via Campotondo 3, ang. via Fiume, 53020, Campiglia D'Orcia - Castiglione D'Orcia - Siena (SI).
The communication shall be sent also by fax or telegram, provided that you confirm it by a recorded-delivery letter with notice of reception within the following 48 hours.
The communication shall contain the code of goods you are intended to refuse, and informations and data to allow repayment, including choice for pay-back (e.g. postal order, or credit transfer) and banking coordinates (when needed).
Refused goods shall be returned by purchaser to I TRE RIONI STORE, via Campotondo 3, ang. via Fiume, 53020, Campiglia D'Orcia - Castiglione D'Orcia - Siena (SI) into their original packaging or at least in state of integrity.
After receiving and checking refused goods, I TRE RIONI STORE will repay their amount to purchaser as soon as possible. Expenses for consignment will be charged to purchaser in any case.
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Shipping
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Requested goods will be sent C.O.D. within 2-3 working days from receiving and confirming the order. Minimum amount: Euro 25.00. VAT added or included depends on kind of products.
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